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Live Support & QA Specialist

Full-Time
•
Eastern or Central Canada (Remote)

Ex Machina is looking for a detail-oriented, technically strong QA Engineer & Live Operations Support specialist to ensure our live, scalable and interactive platforms deliver seamless, high-quality experiences. This hybrid role combines hands-on quality assurance work with proactive support during scheduled live productions.

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About the position

During critical live operations, you’ll serve as the first line of technical support, working directly with clients and internal stakeholders to monitor systems, respond to issues in real time, and ensure smooth execution. Outside of event hours you work closely with our Amsterdam-based development team to design test strategies, strengthen automation, improve release confidence, and embed QA into our engineering workflow.

  • Provide technical support during scheduled live events, ensuring the platform runs smoothly and troubleshoot issues in real time.
  • Monitor live system performance using dashboards, logs, and alerts; respond rapidly to client-reported issues.
  • Maintain calm, professional communication with clients and internal teams during high-pressure or time-sensitive situations.
  • Contribute to live support documentation, incident workflows, and operational best practices.
  • Design, maintain, and execute QA test plans and regression testing for new features and platform updates.
  • Validate releases, patches, and configuration changes before deployment to production.
  • Collaborate with the Amsterdam development team to define QA processes, improve release reliability, and ensure test coverage for ongoing projects.
  • Investigate issues using logs, metrics, and monitoring tools; reproduce defects and verify fixes.
  • Contribute to automation efforts, maintain QA documentation and testing standards, and participate in sprint planning, reviews, and cross-team engineering discussions.

Something tells us that you...

  • Have experience in client-facing technical roles or are excited to contribute to live event support.
  • Communicate clearly and calmly during time-sensitive support escalations, maintaining focus and steady judgment under pressure.
  • Can troubleshoot operational issues using logs, dashboards, and monitoring tools.
  • Work independently and able to troubleshoot operational issues using logs, dashboards, and monitoring tools.
  • Are based in Eastern or Central Canada to align with both European working hours and North American primetime.
  • Are available to work evening hours during scheduled live events.
  • Bring 3+ years of experience in QA engineering, software testing, or a closely related technical role.
  • Are confident designing test strategies, writing test cases, and establishing QA processes independently.
  • Are familiar with our development stack, primarily Java (Spring Boot), MongoDB, and React, and understand how to test applications built with these technologies.
  • Are experienced with test automation frameworks and integrating automated tests into CI/CD workflows.
  • Know how to investigate defects, reproduce issues, and collaborate with developers to validate fixes.
  • Are eager to work closely with our Amsterdam engineering team to understand our stack, QA workflows, and live operations processes.
Live Support & QA Specialist

There are also a few perks

  • Remote-first role with flexible working hours, including required live support during scheduled evening events.
  • Collaboration with a talented, international engineering team based in Amsterdam.
  • Ownership of processes and tools that improve the platform and live operations.
  • Full reimbursement of your business travel expenses.
  • The chance to work on challenging and innovative projects, for high-profile clients all over the world.
  • Training and professional development opportunities.
  • An informal organization with a flat structure, and co-workers who are motivated and passionate about their work.

How to apply

01

Send us your application

We'll contact you as soon as possible if we believe you could be a fit for our team.

02

Invitation

We'll invite you for an interview so we can get to know each other.

03

Assessment

If all goes well, we'd like to find out more about your skill set.

04

Meet the team

We'd like for you to meet your potential future co-workers to evaluate the fit.

05

Offer

And finally, if it's a good match, we'll make you an offer you can't refuse (or so we hope).

06

Sign and celebrate!

This is when the fun begins!