Live Support Engineer (with coding skills)
We’re seeking a Live Support Engineer to keep our interactive platforms running flawlessly during live events and make them even better between shows. You’ll support live productions in real time, solve technical challenges under pressure, and collaborate with our Amsterdam team to enhance performance and reliability.
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About the position
Join us as a remote Canada based Live Support Engineer, ensuring smooth live productions and contributing to the ongoing evolution of our platform.
You’ll bridge live operations and development, keeping systems stable, scalable, and ready for the spotlight.
You’ll:
- Develop and maintain core backend systems in Java/Spring Boot, ensuring they can handle high concurrency and peak traffic loads.
- Lead and mentor a team of backend engineers, reviewing code, setting best practices, and supporting their growth.
- Evolve PlayTwo, ensuring the framework remains scalable, efficient, and ready for new client use cases.
- Define and implement backend architecture, making choices that balance performance, reliability, and flexibility.
- Support project delivery by scoping work, aligning with project managers, frontend developers, and infrastructure engineers to ensure timely, high-quality delivery.
- Contribute to client conversations, explaining technical solutions and providing input during sales and scoping discussions.
- Explore new technologies relevant to interactive media and gaming, bringing fresh ideas to future projects.
If you enjoy solving real-time challenges, working closely with teams across time zones, and improving the systems that power live experiences, we’d love to hear from you.
Something tells us that you...
- Are legally eligible to work in Canada (visa sponsorship is not available).
- Bring 3+ years of experience in full-stack or backend development roles.
- Are comfortable working in cloud environments (AWS preferred), using Docker, and contributing to CI/CD pipelines.
- Have experience with real-time system monitoring tools like Grafana, Prometheus, Sentry, or CloudWatch.
- Know how to debug systems and investigate production issues.
- Are fluent in English, with strong verbal and written communication skills.
- Stay calm under pressure and thrive in fast-paced, time-sensitive situations.
- Have experience in client-facing technical roles or live operational support.
- Work independently while collaborating closely with our Amsterdam team.
- Are based in Eastern or Central Canada, ensuring alignment with both North American primetime and European working hours.
- Are willing work with our Amsterdam engineering team to familiarize yourself with our stack and live operations workflows.
- Are available to work evening hours during scheduled live events.
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There are also a few perks
- Remote-first role with flexible working hours including support duties during scheduled evening events
- Occasional collaboration with a talented, international engineering team based in Amsterdam
- Ownership of processes and tools that improve the platform and live operations
- Full reimbursement of your business travel expenses
- The chance to work on challenging and innovative projects, for high-profile clients all over the world
- Training and professional development opportunities
- An informal organization with a flat structure, and co-workers who are motivated and passionate about their work
How to apply
Send us your application
We'll contact you as soon as possible if we believe you could be a fit for our team.
Invitation
We'll invite you for an interview so we can get to know each other.
Assessment
If all goes well, we'd like to find out more about your skill set.
Meet the team
We'd like for you to meet your potential future co-workers to evaluate the fit.
Offer
And finally, if it's a good match, we'll make you an offer you can't refuse (or so we hope).
Sign and celebrate!
This is when the fun begins!
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